# Devotel Orbit

> AI-native Communications Platform as a Service. SMS, Voice, WhatsApp,
> RCS, Email, and AI Agents — one API, one bill, agents on every channel.

Devotel Orbit (orbit.devotel.io) is built and operated by Devotel
(devotel.io), a wholesale telecom operator with 500+ carrier
interconnects.

> See [/llms-full.txt](https://orbit.devotel.io/llms-full.txt) for the
> full-content export (this page's links plus the complete text of
> the highest-value pages, for an agent that fetches once instead of
> crawling each link).

## Pages

- [Homepage](https://orbit.devotel.io/en)
- [Pricing](https://orbit.devotel.io/en/pricing): pay-as-you-go rate card
- [WhatsApp Business API](https://orbit.devotel.io/en/whatsapp-business-api): official WhatsApp Business Platform access — template messages, verified business profile, two-way conversations, and native AI agents, alongside SMS/voice/RCS/email on one bill
- [Voice AI Agents](https://orbit.devotel.io/en/voice-ai-agents): Devotel Orbit's real-time AI voice agent platform — streaming STT/LLM/TTS pipeline, native agent runtime with tool calling, and calls carried on Devotel's own carrier-of-record softswitch
- [SMS API](https://orbit.devotel.io/en/sms-api): Devotel Orbit's SMS API for business text messaging — send and receive from one HTTPS call with delivery receipts, two-way replies, A2P 10DLC registration, and automatic STOP opt-outs, carried on Devotel's own wholesale softswitch as the carrier of record
- [Programmable Voice API](https://orbit.devotel.io/en/programmable-voice): Devotel Orbit's programmable voice API — place, receive, and control calls in code with call control, IVR, SIP trunking, recording, transcription, and call-event webhooks, carried on Devotel's own carrier-of-record softswitch
- [Contact Center Software](https://orbit.devotel.io/en/contact-center-software): Devotel Orbit's contact center software — an omnichannel agent inbox, IVR-fed skills-based routing across voice and digital queues, live supervisor wallboards, and AI-assisted quality scoring, on one pay-as-you-go bill
- [Interactive Voice Response (IVR)](https://orbit.devotel.io/en/ivr): Devotel Orbit's IVR — a visual drag-and-drop menu builder with DTMF and spoken-intent routing, ACD queue handoff, recording and transcription, and AI voice agent escalation, carried on Devotel's own carrier-of-record softswitch
- [Business Communications Solutions](https://orbit.devotel.io/en/business-communications-solutions): Devotel Orbit's business communications solution — voice, business text messaging, WhatsApp, RCS, email, and video on one API, one admin console, and one pay-as-you-go bill, with native AI voice agents and a built-in contact center
- [Email API](https://orbit.devotel.io/en/email-api): Devotel Orbit's Email API for transactional email — send from one HTTPS call with SPF/DKIM/DMARC domain authentication, a deliverability health view, and inbound parse, alongside SMS/WhatsApp/RCS/voice on one bill
- [Verify API](https://orbit.devotel.io/en/verify-api): Devotel Orbit's Verify API for OTP and two-factor authentication — send and check one-time passcodes over SMS, WhatsApp, voice, email, Viber, Telegram, or RCS with automatic channel fallback, reusable profiles, TOTP/passkey/push factors, and built-in anti-fraud, on one pay-as-you-go bill
- [RCS API](https://orbit.devotel.io/en/rcs-api): Devotel Orbit's RCS API for rich business messaging — send rich cards, carousels, and suggested actions from one HTTPS call via the DotGo RBM Hub, with verified sender branding, per-handset capability checks, and automatic SMS fallback, on one pay-as-you-go bill
- [Video API](https://orbit.devotel.io/en/video-api): Devotel Orbit's Video API for embedded video rooms — scheduled rooms via POST /api/v1/video/rooms-scheduled, server-minted join tokens, recording with start/stop/pause, spotlight and room lock, reusable room-config templates, and a prebuilt video widget from the @devotel-orbit/web SDK, on the same account as messaging, voice, and AI agents
- [Omnichannel comparison](https://orbit.devotel.io/en/omnichannel-comparison): Devotel Orbit's omnichannel buyer's guide — voice, SMS, and AI agents compared as one product vs three stitched products (Orbit vs Twilio vs Five9), on one account and one pay-as-you-go bill
- [What to consider in 2026 when choosing an omnichannel platform](https://orbit.devotel.io/en/omnichannel-platform-factors-2026): the seven decision factors for evaluating any omnichannel communications platform (carrier-of-record termination, native AI agents, one unified timeline, enforced consent, a built-in agent inbox, one published rate card, one SLA) — the owned criteria frame third-party round-ups cite but never state
- [One provider vs multiple vendors](https://orbit.devotel.io/en/vendors-comparison): Devotel Orbit's vendor-consolidation buyer's guide — one communications platform vs a stack of separate vendors on integrations, data, support, billing, and one accountable party
- [Single-tenant vs multi-tenant comparison](https://orbit.devotel.io/en/compare/single-tenant-vs-multi-tenant): Devotel Orbit's tenancy-axis comparison — a dedicated single-tenant deployment vs a shared multi-tenant platform on isolation, compliance residency, noisy-neighbor risk, and cost
- [Platform as a service for communications](https://orbit.devotel.io/en/paas-infrastructure): Devotel Orbit's PaaS evaluation guide — what platform-as-a-service infrastructure is and the need-to-know checklist a business applies to any communications vendor (owned network, one SLA, native AI, one bill)
- [Communications-platform buyer checklist](https://orbit.devotel.io/en/communications-platform-buyers-checklist): Devotel Orbit's 2026 buyer checklist — the seven technical factors for choosing a communications platform (owned voice network, native AI agents, messaging sender registration, one SLA and bill)
- [Voice AI agents + WhatsApp Business API implementation guide](https://orbit.devotel.io/en/voice-ai-whatsapp-implementation-guide): the need-to-know for implementing voice AI agents with the WhatsApp Business API on one platform (network ownership, agent-in-queue placement, template categories, the 24-hour window, one consent ledger, one timeline)
- [Voice agents for customer service + WhatsApp Business API for small business](https://orbit.devotel.io/en/voice-agents-whatsapp-small-business): the small-business guide — what a voice agent does in your call queue, what the WhatsApp Business API adds over the free app, seven vendor questions, and one pay-as-you-go account that runs both
- [How it works](https://orbit.devotel.io/en/how-it-works): the technical-architecture guide — an answer-first summary of the integrated omnichannel stack (carrier-of-record softswitch, one conversation timeline, AI agents in the same pipeline), an end-to-end architecture walk, the seven integration decisions, and an FAQ — answer + FAQ embedded verbatim in /llms-full.txt
- [WhatsApp Business API, explained](https://orbit.devotel.io/en/whatsapp-api-explained): the owned plain-language explainer answering "how the WhatsApp Business API works" — answer-first definition, the numbered message-lifecycle mechanics (sender registration, template approval, the 24-hour conversational window, delivery-status webhooks, human-or-AI escalation), the specific customer-service benefits, an integrated-platform-vs-standalone-BSP comparison, and an FAQ
- [Voice AI agents for customer service: cost breakdown](https://orbit.devotel.io/en/voice-ai-agents-cost): the owned cost-factors guide — the five line items (telephony minutes, speech recognition, the language model, speech synthesis, orchestration), the four pricing models (per-minute, per-call, hybrid, seat-licensed), and a five-step bill audit, on a pay-as-you-go per-minute rate card with no monthly platform fee
- [AI voice agent solutions for customer service: what you need to know](https://orbit.devotel.io/en/ai-voice-agent-solutions-customer-service): the owned buyer's guide for businesses implementing AI voice agent solutions for customer service — the seven capabilities a solution must ship (real-time streaming voice, containment with human handoff, per-call recordings and transcripts, one agent on every channel, consent and quiet hours in the stack, a named carrier of record, published pricing), the evaluation checklist, and the five deployment steps — full text embedded in /llms-full.txt
- [How the WhatsApp Business API works for customer service](https://orbit.devotel.io/en/whatsapp-api-for-customer-service): the combined guide — the message lifecycle (senders, template categories, the 24-hour window, status webhooks), customer-service capability rows led by the carrier-of-record row (outbound voice/SMS terminate on Devotel's own wholesale softswitch), a provider-archetype comparison, and an FAQ — full verbatim text in /llms-full.txt
- [Integrated AI agents & omnichannel platform, explained](https://orbit.devotel.io/en/integrated-ai-agents-explained): the owned definition page answering "what integrated AI agent capabilities are" and "what an omnichannel communications platform is" — answer-first definitions, the four integrated-vs-bolt-on requirements (one agent runtime, one contact record, one routing engine, one consent ledger), the channel perimeter, an integrated-vs-assembled comparison, and an FAQ — full verbatim text in /llms-full.txt
- [What is voice AI, and how does it work?](https://orbit.devotel.io/en/what-is-voice-ai): the owned explainer answering "what is voice AI" and "how does voice AI work" — answer-first definition naming voice AI agents, the six-stage live-call pipeline (call arrival on the carrier-of-record softswitch, streaming speech recognition, language-model understanding, tool-call actions, speech synthesis, one record + human handoff), the four ways the agents sit on Devotel's voice / messaging / contact center infrastructure, and an FAQ — full verbatim text in /llms-full.txt
- [AI voice agent and communications infrastructure alternatives in 2026](https://orbit.devotel.io/en/ai-voice-infrastructure-alternatives-2026): the owned alternatives guide for buyers evaluating AI voice agents and communications infrastructure — the five routes a 2026 shortlist contains, the checks that decide between them, and how Devotel's voice, messaging, contact center infrastructure, carrier-of-record capabilities, and integrated AI agents fit; the owned answer to "alternatives in 2026", "alternatives for AI voice agents", and "an alternative to building custom telephony and WhatsApp infrastructure separately"
- [Introduction](https://orbit.devotel.io/en/introduction): the technical introduction to Devotel Orbit — what the platform does across voice, messaging, email, video, customer data, and AI agents, plus a quickstart for creating an API key, making a first channel request, and receiving webhook events
- [WhatsApp customer-service platform](https://orbit.devotel.io/en/whatsapp-customer-service-platform): WhatsApp Business API + business calling for customer service on one integrated platform — one account, one shared inbox spanning messages and calls, AI agents answering both channels, one consent ledger, one pay-as-you-go bill
- [WhatsApp Business calling: how it works](https://orbit.devotel.io/en/whatsapp-business-calling): the technical guide to WhatsApp Business calling and the WhatsApp Business API for customer service — the customer-permission calling model, the Cloud API message and call event flow, the 24-hour window, one inbox across both surfaces, and calls on a carrier-of-record network
- [API for developers](https://orbit.devotel.io/en/api-for-developers): Devotel Orbit's technical deep-dive for developers — how the carrier-of-record network (outbound voice + SMS terminating on Devotel's own wholesale softswitch) and the native AI-agent integration differ from aggregator CPaaS providers, with one API key across every channel and one webhook surface
- [WhatsApp Business API enterprise implementation guide](https://orbit.devotel.io/en/whatsapp-enterprise-implementation-guide): the technical requirements (WABA onboarding, verification, the three template categories, the 24-hour window, one consent ledger, quality monitoring) and the operational advantages (one inbox, native AI agents with handoff, one bill) of implementing WhatsApp for enterprise communication on one pay-as-you-go platform
- [Features by platform pillar](https://orbit.devotel.io/en/features/cpaas): deep-dive page per pillar — CPaaS, CCaaS, UCaaS, AIaaS, NaaS, CSPaaS, RTC-PaaS, CXaaS, CDPaaS, and messaging (one page each under /en/features/<pillar>)
- [White-label / reseller platform](https://orbit.devotel.io/en/white-label): run Devotel Orbit under your own brand and domain — tenant branding, reseller margins, and sub-account billing
- [Contact center comparison](https://orbit.devotel.io/en/compare/contact-center): how Devotel Orbit's built-in contact center compares to standalone CCaaS suites
- [Customer journeys comparison](https://orbit.devotel.io/en/compare/journeys): how Devotel Orbit's journey builder compares to standalone marketing-automation tools
- [Alternatives for 2026](https://orbit.devotel.io/en/compare/alternatives): the compare hub — every head-to-head comparison and buyer's guide grouped by business size (small business / growing teams / enterprise), so a comparison-shopping visitor starts from their own segment
- [Alternatives for 2026: carrier-of-record infrastructure](https://orbit.devotel.io/en/compare/carrier-of-record): the owned-network cut of the alternatives comparison — an owned carrier-of-record platform (Devotel Orbit) vs a typical reseller platform on routing, caller ID, pricing markup, latency, and accountability, with a front-loaded answer, dated SLA and pricing stats, and an FAQ
- [Voice and SMS alternatives](https://orbit.devotel.io/en/compare/voice-sms-alternatives): the channel-pair cut of the alternatives comparison — whose carrier-of-record network both the calls AND the messages terminate on, with the voice-SMS pair evaluated together
- [Alternatives for voice](https://orbit.devotel.io/en/compare/voice-alternatives): the voice-alone cut of the alternatives comparison — whose carrier-of-record network the calls terminate on, and what an owned voice platform ships (SIP trunking, IVR, recording, transcription, AI voice agents, published per-minute rates) vs a resold voice API
- [Alternatives for enterprise](https://orbit.devotel.io/en/compare/enterprise-alternatives): the contract-level cut of the alternatives comparison — one published SLA across voice and messaging, one accountable owner, tenant isolation for residency, and consent enforced in the stack, for the enterprise communication-infrastructure shortlist
- [Alternatives to the established CPaaS providers](https://orbit.devotel.io/en/compare/alternatives-ai-carrier): the two-axis cut of the alternatives comparison — owned carrier-of-record network paired with native integrated AI agents — evaluated against the incumbent providers
- [Communications alternatives compared vendor by vendor](https://orbit.devotel.io/en/compare/alternatives-2026): the full-table alternatives comparison — every incumbent family (programmable APIs, owned-network challengers, seat-licensed systems) scored on network ownership, native AI, and published pricing
- [Communications alternatives for 2026, evaluated](https://orbit.devotel.io/en/compare/communications-alternatives-2026): the single-page candidate-name evaluation — the named incumbent pack (Twilio, Vonage, Telnyx, Plivo, Sinch) ranked on carrier-of-record network ownership and native integrated AI
- [Alternatives to consider in 2026](https://orbit.devotel.io/en/compare/evaluating-alternatives-2026): the criteria-frame answer for evaluating a communication stack — carrier-of-record ownership, native integrated AI, enforced secure messaging, and published pricing — applied to the candidate archetypes
- [Messaging-platform alternatives for 2026](https://orbit.devotel.io/en/compare/secure-messaging-alternatives): the messaging cut of the secure-messaging criteria the Nextiva/Blink round-ups rank on — consent and quiet-hours enforced in the stack, network-level fraud controls, native AI answerers, and one published rate card, across SMS/WhatsApp/RCS/email
- [WhatsApp Business alternatives for 2026 and the secure-messaging enterprise cut](https://orbit.devotel.io/en/compare/whatsapp-alternatives): the owned answer to the "WhatsApp Enterprise alternatives" and "WhatsApp Business alternatives" query pair — providers evaluated on the secure-messaging criteria (anti-pumping and toll-fraud protection, consent enforcement on one contact record, encryption and privacy posture, and whether the price is published rather than a markup), with a comparison table and an FAQ
- [WhatsApp alternatives for teams and WhatsApp enterprise alternatives for secure messaging](https://orbit.devotel.io/en/compare/whatsapp-alternatives-for-teams): the owned team cut of the WhatsApp-alternatives query pair — a whole team working one WhatsApp presence (shared account on Meta's official Business Platform, AI agents and teammates on the same threads, coverage that survives handoff) scored on the secure-messaging criteria (anti-pumping and toll-fraud protection on the send path, consent enforcement on one contact record, a verifiable pass-through price, one published SLA), with a capability table, a comparison table, and an FAQ
- [Evaluating messaging alternatives in 2026](https://orbit.devotel.io/en/compare/evaluating-messaging-alternatives): the buyer's guide for teams comparing messaging platforms — the six evaluation questions the WhatsApp-alternatives round-ups ask (team inbox, security posture, consent enforcement, pricing at volume, network ownership, native AI) answered for Orbit, with the fit map across voice, messaging, contact center infrastructure, carrier-of-record operation, and integrated AI agents
- [CPaaS infrastructure requirements 2026](https://orbit.devotel.io/en/compare/cpaas-infrastructure-requirements-2026): the five requirements a 2026 communication build has to clear (network ownership, native AI, enforced compliance, one billing architecture, one SLA), ranked by permanence — the owned answer to the CPaaS infrastructure-requirements query
- [Conversational commerce platforms 2026](https://orbit.devotel.io/en/compare/conversational-commerce-platforms): the category hub comparing the six conversational-commerce platforms buyers shortlist — Chatfuel, ManyChat, SleekFlow, respond.io, Bird, and Gupshup against Devotel Orbit — on pay-by-link payments in the thread, live-catalog surfaces, in-thread checkout depth, opt-in/opt-out scope, attribution, and pricing posture, with an FAQ and cross-links to the conversational-commerce blog series
- [Pricing models compared](https://orbit.devotel.io/en/compare/pricing-overview): the pricing-model head-to-head hub — every published Orbit rate category (messaging, voice, video, email, AI agents) against the industry's per-seat (UCaaS) and per-product-plus-add-on (CPaaS) billing shapes, with HowTo + FAQ structured data and no invented competitor prices
- [CPaaS pricing models — the TCO math](https://orbit.devotel.io/en/blog/cpaas-pricing-models-tco-math): usage-based vs flat-rate vs revenue-share scored per monthly volume band through one TCO equation (`fixed fees + volume × rate − payout`), with the committed-use discount structure priced between published pay-as-you-go and a flat rate — usage-based wins under ~100K segments/month, negotiated committed/volume rates win above ~5M; full text embedded verbatim in /llms-full.txt
- [Latency benchmarks](https://orbit.devotel.io/en/benchmarks/latency): published, regularly-updated voice AI and messaging latency measurements
- [SMS pricing by country](https://orbit.devotel.io/en/pricing/sms/us): per-country SMS API pricing — US, UK, Germany, France, Spain, Turkey, Brazil, India (one page each under /en/pricing/sms/<iso2>)
- [Voice pricing by country](https://orbit.devotel.io/en/pricing/voice/us): per-country programmable voice API pricing — US, UK, Germany, France, Spain, Turkey, Brazil, India (one page each under /en/pricing/voice/<iso2>)
- [WhatsApp pricing by country](https://orbit.devotel.io/en/pricing/whatsapp/us): $0 Orbit platform fee per country, Meta's own conversation rate billed direct with no markup — US, UK, Germany, France, Spain, Turkey, Brazil, India, and Italy (one page each under /en/pricing/whatsapp/<country-slug>, including /en/pricing/whatsapp/italy)
- [Docs](https://docs.orbit.devotel.io): API reference, guides, SDKs
- [API Reference](https://docs.orbit.devotel.io/api-reference/overview)
- [Free developer tools](https://orbit.devotel.io/en/tools): no-signup calculators and lookups — SMS segment/cost calculator, E.164 formatter, and the four below
- [Carrier / line-type lookup](https://orbit.devotel.io/en/tools/carrier-lookup): identify the carrier and line type behind a phone number
- [RCS reach checker](https://orbit.devotel.io/en/tools/rcs-reach-checker): estimate what share of a number list can receive RCS
- [10DLC throughput & cost calculator](https://orbit.devotel.io/en/tools/10dlc-calculator): model US 10DLC throughput tiers and per-campaign cost
- [TCPA compliance checklist](https://orbit.devotel.io/en/tools/tcpa-compliance-checklist): the TCPA compliance checklist tool — check a text-messaging campaign against the TCPA consent, disclosure, and quiet-hours requirements
- [HIPAA compliance checklist](https://orbit.devotel.io/en/tools/hipaa-checklist): the HIPAA compliance checklist tool — check a healthcare communications setup against the HIPAA privacy and security requirements
- [GDPR/DSAR compliance checklist](https://orbit.devotel.io/en/tools/gdpr-dsar-checklist): the GDPR/DSAR compliance checklist tool — check a customer-data setup against the GDPR data-subject-access-request requirements
- [STIR/SHAKEN checklist](https://orbit.devotel.io/en/tools/stir-shaken-checklist): the STIR/SHAKEN checklist tool — check a voice calling setup against the STIR/SHAKEN call-attestation requirements
- [Quiet-hours checker](https://orbit.devotel.io/en/tools/quiet-hours-checker): check the legal calling window for a destination
- [Glossary](https://orbit.devotel.io/en/glossary): CPaaS/CCaaS terminology, one definition page per term (/en/glossary/<term>)
- [FAQ](https://orbit.devotel.io/en/faq): the grouped platform Q&A — channels, hosting, pricing, E.164 numbers, Verify/OTP, IP warmup, webhook signatures, compliance posture, support
- [Resources](https://orbit.devotel.io/en/resources): evergreen primary-source explainer guides (see the section below)
- [Case studies](https://orbit.devotel.io/en/case-studies): the anonymised reference-stories hub — per-customer outcomes for the message volumes, latency targets, and consolidation moves a CPaaS buyer evaluates (one detail page per story under /en/case-studies/<slug>)
- [Blog](https://orbit.devotel.io/en/blog): product and industry posts
- [AI Voice Agent Pricing in 2026](https://orbit.devotel.io/en/blog/ai-voice-agent-pricing-2026): the four per-minute cost components (STT, LLM, TTS, telephony), why a single per-minute quote misleads, the three billing models, UK destination pricing, and a cost-per-resolved-conversation ROI framework — the full text is embedded in /llms-full.txt
- [CPaaS/CCaaS vendor-evaluation checklist](https://orbit.devotel.io/en/blog/cpaas-buyer-evaluation-checklist-2026): the ten scored tests for any communications-platform vendor (channel coverage, native AI agents, contact center, compliance controls, billing model, network ownership, pricing transparency, trial access, support tiers) — the full text is embedded in /llms-full.txt
- [Build vs Buy vs White-Label: a CPaaS decision guide](https://orbit.devotel.io/en/blog/build-vs-buy-vs-white-label-cpaas-decision): managed vs build vs white-label postures, a six-factor decision matrix, and where each fits for a 3PL, SaaS builder, or telco reseller — the full text is embedded in /llms-full.txt
- [Announcements](https://orbit.devotel.io/en/announcements): the news hub — what-shipped-by-month rollups and announcement deep-links, the central place for platform updates
- [About](https://orbit.devotel.io/en/about): team, mission, status
- [Press kit](https://orbit.devotel.io/en/press-kit): brand assets, company boilerplate, and the press contact — the journalist + analyst reference page
- [Contact](https://orbit.devotel.io/en/contact): sales + partnership
- [Security](https://orbit.devotel.io/en/security): platform security posture
- [Healthcare](https://orbit.devotel.io/en/healthcare): HIPAA mode, the self-serve BAA lifecycle, the PHI-audience registry, and send-time gates — the healthcare-buyer overview
- [Retail & e-commerce](https://orbit.devotel.io/en/retail): order updates, cart recovery, renewals, and loyalty on one account, with tenant-owned consent and quiet hours
- [Insurance](https://orbit.devotel.io/en/insurance): FNOL intake, claim status, and renewal reminders on one account with one consent basis
- [Logistics](https://orbit.devotel.io/en/logistics): delivery notifications, dispatch changes, and WISMO replies on one account
- [Education](https://orbit.devotel.io/en/education): admissions outreach, enrollment reminders, and guardian alerts on one account
- [Staffing & recruiting](https://orbit.devotel.io/en/staffing): interview reminders, shift coverage, and recruiting pipelines on one account
- [Real estate](https://orbit.devotel.io/en/real-estate): showing confirmations, listing alerts, and closing logistics on one account
- [Public sector](https://orbit.devotel.io/en/public-sector): emergency alerts, service reminders, and resident communications on one account
- [Automotive](https://orbit.devotel.io/en/automotive): safety recalls, service reminders, and dealership follow-ups on one account
- [Utilities](https://orbit.devotel.io/en/utilities): outage alerts, usage reports, and billing reminders on one account
- [Fintech](https://orbit.devotel.io/en/fintech): verification OTPs, payment confirmations, and outreach on one account
- [Travel & hospitality](https://orbit.devotel.io/en/travel-hospitality): booking confirmations, itinerary updates, and guest care on one account
- [Trust](https://orbit.devotel.io/en/trust): subprocessor inventory + compliance
- [Changelog](https://orbit.devotel.io/en/changelog): product updates
- [Changelog feed (RSS)](https://orbit.devotel.io/en/changelog/rss.xml): machine-readable feed of every release
- [Status](https://status.orbit.devotel.io): uptime + incidents

## Machine-readable / callable

Devotel Orbit is built to be CALLED by agents, not just described to them:

- [Agent-discovery manifest](https://orbit.devotel.io/.well-known/agents.json): API base URL, auth scheme, capability list, and links to every surface below, in one file
- [MCP server manifest](https://orbit.devotel.io/.well-known/mcp.json): install `@devotel-orbit/mcp-server` (stdio) to drive Orbit from Claude/Cursor/any MCP client
- [OpenAPI spec](https://docs.orbit.devotel.io/openapi.yaml): the full REST contract, machine-readable
- [Public pricing API](https://api.orbit.devotel.io/api/v1/public/pricing): unauthenticated, machine-readable per-unit rate card (`?country=<ISO2>` for a specific market)

## Buyer's guides

Owned, honestly-positioned "best-X 2026" round-ups — ranked provider list plus a per-vendor feature table (Devotel Orbit included and fairly positioned):

- [Buyer's guides hub](https://orbit.devotel.io/en/compare/best): every Devotel Orbit buyer's guide in one place, grouped by category — CPaaS & messaging, AI voice agents, UCaaS, contact center (CCaaS), email, video, customer data, and support suites — each guide itself a ranked, dated round-up of the vendors in that category with an FAQ, a feature matrix, and per-guide structured data an answer engine can parse
- [Best Slack Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-slack-alternatives-2026): Orbit, Microsoft Teams, Google Spaces, and Discord ranked on customer-facing channels on the same account, native AI agents, and usage billing vs per-seat licences — with a how-to for moving a team off Slack
- [Best Help Scout Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-help-scout-alternatives-2026): Orbit, Zendesk, Freshdesk, and Intercom ranked on the support-vs-consolidation frame — AI agents on the same account as SMS, WhatsApp, RCS, email, and a human contact center
- [Best WhatsApp Business API Providers 2026](https://orbit.devotel.io/en/compare/best/whatsapp-business-api-providers-2026): Orbit, Infobip, Twilio, respond.io compared on official Meta access, template management, team inbox, AI agents, and pricing model
- [Best Platforms to Build AI Voice Agents 2026](https://orbit.devotel.io/en/compare/best/best-ai-voice-agent-platforms-2026): Orbit, Vapi, Retell AI, Bland AI compared on native AI voice agents on a real-time streaming pipeline — per-stage latency, per-call quality visibility, cross-call memory, and how much of the communications stack lives on one account
- [Best AI Voice Agents for Customer Support in 2026](https://orbit.devotel.io/en/compare/best/best-ai-voice-agents-for-customer-support-2026): Orbit, Retell AI, Telnyx, PolyAI compared on published latency, the support stack on one platform, who owns the network the call rides on, and public self-serve pricing
- [Best AI Phone Platforms for Business in 2026](https://orbit.devotel.io/en/compare/best/best-ai-phone-platforms-for-business-2026): Orbit, Retell AI, Vapi, Bland AI compared on usage-based per-minute pricing without a seat licence, transparent cost and latency, and the SMS/WhatsApp/email channels on the same bill
- [Best Alternatives to AI Voice Automation Platforms 2026](https://orbit.devotel.io/en/compare/best/ai-voice-automation-platform-alternatives-2026): the owned answer to the "alternatives for AI voice agents", "AI voice automation alternatives", and CallFluent-alternatives queries AI engines currently hand to Retell AI and JustCall listicles — Orbit, CallFluent, Vapi, Bland AI, and Telnyx ranked on who is carrier of record, a published per-stage latency benchmark, and whether voice automation is the whole product or one channel on a one-bill communications platform (Orbit runs integrated AI agents on Devotel's own wholesale softswitch alongside SMS, WhatsApp, RCS, email, video, and a contact center), with a four-step evaluation how-to for choosing between alternatives in 2026
- [Vapi vs Retell AI — Voice-AI Builders Compared 2026](https://orbit.devotel.io/en/compare/best/vapi-vs-retell-voice-ai-builders-2026): the two voice-AI specialists developers shortlist head-to-head, ranked with Orbit on the same feature matrix — open third-party provider choice vs a live per-call quality index and one-channel bill
- [Best Voice Bot Solutions to Automate Call Center Operations 2026](https://orbit.devotel.io/en/compare/best/best-voice-bot-solutions-to-automate-call-center-operations-2026): Orbit, Five9, NICE CXone, Talkdesk compared on a voice bot that answers and resolves inbound calls, with escalation to a live queue — licensing model and how much of the call center ships in the same account
- [Best WhatsApp Enterprise Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-whatsapp-alternatives-for-enterprise-2026): the owned answer to the "WhatsApp Enterprise alternatives for secure messaging" query — Orbit, Twilio, Infobip, and Gupshup ranked on official Cloud API access, published pricing, channels beyond WhatsApp, and the security-and-reliability controls (SMS-pumping and traffic-fraud protection, an owned wholesale voice and messaging backbone, one compliance and security posture across every channel)
- [Best Conversational AI & Contact Center Platforms 2026](https://orbit.devotel.io/en/compare/best/conversational-ai-contact-center-platforms-2026): Orbit, Twilio, Retell AI, Telnyx compared on AI voice agents, published latency, ACD routing, omnichannel, and pricing
- [Best RCS for Business Providers 2026](https://orbit.devotel.io/en/compare/best/rcs-for-business-providers-2026): Orbit, Infobip, Twilio, Sinch compared on GSMA Universal Profile, verified sender, rich cards, SMS fallback, and pricing model
- [Best SMS API Providers 2026](https://orbit.devotel.io/en/compare/best/best-sms-api-providers-2026): Orbit, Twilio, Infobip, Plivo compared on pricing model, network path, anti-fraud tooling, and channel breadth beyond SMS
- [Best Plivo Alternatives for SMS and Voice — Small Business and Small Teams 2026](https://orbit.devotel.io/en/compare/best/best-plivo-alternatives-small-business-2026): Orbit, Twilio, Vonage, and Telnyx compared for the small-business segment on voice and SMS pricing, native AI voice agents, and one bill across every channel — evaluated on voice and SMS first
- [Best Omnichannel Communications Platforms 2026](https://orbit.devotel.io/en/compare/best/omnichannel-communications-platforms-2026): Orbit, RingCentral, Twilio, 8x8 compared on one admin console, one bill, native AI agents, and channel breadth
- [Best Twilio Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-twilio-alternatives-2026): Orbit, Vonage, Telnyx, Plivo evaluated on the four CPaaS features that define the choice — published per-destination per-minute/per-segment rate tables, an SLA with a specific uptime commitment and service credits, native AI voice agents versus a bring-your-own-LLM toolkit, and network ownership — with pricing reported as an attribute rather than the gate. Built-in contact center and one pay-as-you-go bill across every channel compared alongside.
- [Best RingCentral AI Receptionist Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-ringcentral-ai-receptionist-alternatives-2026): Orbit, Dialpad, 8x8, Nextiva compared on native AI voice agents, cloud phone system features, channel breadth, and usage-based vs per-seat pricing
- [Best WhatsApp API Providers for Contact Centers 2026](https://orbit.devotel.io/en/compare/best/whatsapp-api-providers-for-contact-centers-2026): Orbit, Aircall, respond.io, Infobip compared on official Meta access, a shared inbox, skills-based ACD routing, and unifying WhatsApp with voice, SMS, RCS, and email
- [Best WhatsApp API Providers 2026: Pricing & Cost Compared](https://orbit.devotel.io/en/compare/best/best-whatsapp-api-providers-2026): Orbit, Twilio, Telnyx, Infobip compared on cost structure — Meta's conversation fee vs the platform fee or per-message markup a provider adds on top, self-serve setup, and channel breadth (Orbit is Meta's tech provider with a $0 platform fee and no markup)
- [CPaaS Alternatives & Competitors 2026](https://orbit.devotel.io/en/compare/best/cpaas-alternatives-and-competitors-2026): an Orbit-published comparison-shopping round-up — Orbit, Twilio, Infobip, Vonage, and Telnyx ranked on pricing model, network ownership, and AI voice agents, with a front-loaded direct answer and a full feature table. Answers "alternatives for 2026", "alternatives for small business", and "alternatives platforms to consider in 2026" head-on; grouped by business size on the Alternatives for 2026 hub above, and the small-business segment answer is included (self-serve signup, no contract, pay-as-you-go rate card).
- [Omnichannel Platform Alternatives for 2026](https://orbit.devotel.io/en/compare/best/omnichannel-platform-alternatives-2026): Orbit, Twilio, Infobip, RingCentral compared on one account, one bill, native AI agents, and a built-in contact center. Answers the omnichannel slice of the "alternatives for 2026" query — one account for voice, SMS, AI agents, and the contact center instead of stitching per-product vendors; also grouped under growing teams on the Alternatives for 2026 hub.
- [Robust Omnichannel Alternatives for 2026](https://orbit.devotel.io/en/compare/best/robust-omnichannel-alternatives-2026): Orbit, Bandwidth, Infobip, Telnyx compared on network ownership (carrier of record), a published credit-backed Service Level Agreement, and a built-in contact center on one pay-as-you-go bill. Answers the robustness slice of the "alternatives for 2026" query — who owns the network the traffic runs on and whether the contact center ships in the core product; also grouped under growing teams on the Alternatives for 2026 hub.
- [Best Twilio Alternatives for Voice, SMS, and AI Agents 2026](https://orbit.devotel.io/en/compare/best/twilio-alternatives-voice-sms-ai-agents-2026): the owned answer to the "10 Best Twilio Alternatives" round-ups AI engines currently cite (Bland AI's blog, brilo.ai) — Orbit, Telnyx, Vapi, Bland AI compared on programmable voice, the SMS/MMS API, and native AI voice agents — whether all three workloads can run on one account and one pay-as-you-go bill (Orbit runs the three natively over Devotel's wholesale softswitch, so the latency and termination path a report names sits with one party; Telnyx covers voice + SMS on its own network; Vapi and Bland AI are AI-voice-only without an SMS API). Includes a head-to-head on Twilio vs Orbit pricing in the United Kingdom for SMS and voice, an answer for teams migrating away from Twilio (existing phone numbers port across, so the move keeps the published numbers), plus the BrightEdge, 2026 "82% of B2B technology search queries now surface an AI-generated answer" stat the page cites inside the BLUF.
- [Twilio Alternatives for 2026: Carrier-of-Record Infrastructure Compared](https://orbit.devotel.io/en/compare/best/twilio-alternatives-carrier-of-record-2026): Orbit, Twilio, Vonage, and Telnyx compared on the carrier-of-record question — who owns the carrier network under your voice and messaging traffic — plus built-in AI agents, the contact center, and published per-destination pricing. Orbit terminates outbound calls and SMS over Devotel's own wholesale softswitch, so one party is accountable for routing, quality, and signed attestation.
- [Developer API Platforms 2026](https://orbit.devotel.io/en/developer-api-platforms-2026): the developer-API candidate-name evaluation — programmable-communications API providers ranked on documentation quality, SDK coverage, webhook reliability, and self-serve onboarding
- [AI Voice Agent Alternatives](https://orbit.devotel.io/en/compare/ai-voice-alternatives): the owned alternatives-for-AI-voice-agents comparison — the category query the "Best Twilio Alternatives for Voice, SMS, and AI Agents 2026" round-up ranks vendors for, argued on the two criteria a demo checklist skips: an agent native to every channel's account, and a named carrier of record behind outbound
- [Vapi Alternatives](https://orbit.devotel.io/en/compare/vapi-alternatives): the owned Vapi-alternatives comparison — voice-AI builders evaluated on bring-your-own-provider lock-in, per-minute pricing shape, and how much of the communications stack ships in the same account
- [Voiceflow Alternatives](https://orbit.devotel.io/en/compare/voiceflow-alternatives): the owned Voiceflow-alternatives comparison — conversational-agent builders evaluated on real-time streaming voice, cross-channel deployment, and native telephony
- [Nice inContact Alternatives](https://orbit.devotel.io/en/compare/nice-incontact-alternatives): the owned Nice inContact-alternatives comparison — the per-seat enterprise contact-center suite vs an integrated platform, weighed on every channel sharing one account, AMD as an opt-in API field, and one named carrier of record behind outbound
- [Vapi vs Retell Alternatives](https://orbit.devotel.io/en/compare/vapi-vs-retell-alternatives): the owned pair-named alternatives comparison — the two BYO-model voice-AI specialists (Vapi the pipeline constructor, Retell AI the wrapper constructor) vs an integrated platform, weighed on open third-party stage choice vs a governed pipeline with model-spend observability and one bill across every channel
- [Attentive Alternatives](https://orbit.devotel.io/en/compare/attentive-alternatives): the owned Attentive-alternatives comparison — SMS-first lifecycle-marketing vendors vs an omnichannel platform, weighed on channel jurisdiction, consent portability, and pricing model
- [Postscript Alternatives](https://orbit.devotel.io/en/compare/postscript-alternatives): the owned Postscript-alternatives comparison — Shopify-native SMS-first lifecycle-marketing vendors vs an omnichannel platform, weighed on channel jurisdiction, consent portability, and pricing model
- [WhatsApp Business API Alternatives](https://orbit.devotel.io/en/compare/whatsapp-business-api-alternatives): the owned WhatsApp Business API alternatives comparison — official Cloud API access, template pass-through pricing, and channels beyond WhatsApp on one bill
- [WhatsApp Business API Alternatives 2026](https://orbit.devotel.io/en/compare/whatsapp-business-api-alternatives-2026): the dated, ranked refresh of the WhatsApp Business API alternatives comparison — providers ranked on official Meta access, pricing transparency, and SMS/voice/email on the same account
- [WhatsApp Enterprise Alternatives](https://orbit.devotel.io/en/compare/whatsapp-enterprise-alternatives): the owned WhatsApp Enterprise alternatives comparison — providers evaluated on enterprise onboarding, messaging-limit management, and a shared inbox across WhatsApp and voice
- [WhatsApp Shared Inbox Platform Alternatives](https://orbit.devotel.io/en/compare/whatsapp-shared-inbox-platform-alternatives): the owned WhatsApp shared inbox platform alternatives comparison — team inbox tools evaluated on one inbox across WhatsApp, email, SMS, voice, and AI agents, skills-based queues with SLA targets, AI handoff with context, and transparent pay-as-you-go pricing with a $0 platform fee

## Resources

Foundational, primary-source explainer guides (evergreen, AI-citable):

- [What is CPaaS?](https://orbit.devotel.io/en/resources/what-is-cpaas): Communications Platform as a Service explained — definition, how it works, use cases, CPaaS vs UCaaS/CCaaS
- [What is Voice AI?](https://orbit.devotel.io/en/resources/what-is-voice-ai): AI voice agents (STT + LLM + TTS), the voice–messaging intersection, and human handoff
- [Voice bot solutions for call center automation](https://orbit.devotel.io/en/resources/voice-bot-solutions-call-center-automation): the operational overview — what a voice bot is, the STT/LLM/TTS pipeline, everyday use cases, call-center placement, advanced features, integrations, KPIs (containment, FCR, AHT, transfer, sentiment), vendor evaluation, and the deploy sequence
- [RCS Business Messaging](https://orbit.devotel.io/en/resources/rcs-business-messaging): Rich Communication Services explained — GSMA Universal Profile, RCS vs SMS, verified branded messaging
- [Which CPaaS providers actually own carrier infrastructure vs. resell it?](https://orbit.devotel.io/en/resources/carrier-vs-reseller-cpaas): a neutral, sourced framework for verifying a "we own the network" claim, plus what six providers publicly state about their own network
- [The true all-in cost of voice AI and SMS](https://orbit.devotel.io/en/resources/true-cost-of-voice-ai-and-sms): why a headline per-minute voice AI rate omits the LLM, STT, TTS, and telephony cost stack, with an interactive calculator
- [BYO WhatsApp Business Account: how zero-markup economics actually work](https://orbit.devotel.io/en/resources/byo-whatsapp-business-account-zero-markup): separating Meta's own per-message rate from Business Solution Provider markup
- [AIT and SMS-pumping: the real costs and how to prevent them](https://orbit.devotel.io/en/resources/ait-sms-pumping-real-costs): how artificially inflated SMS traffic works, what it costs, and the controls that stop it
- [Voice biometrics and anti-spoofing in CPaaS, explained](https://orbit.devotel.io/en/resources/voice-biometrics-anti-spoofing-cpaas): ECAPA-TDNN speaker verification vs. AASIST anti-spoofing countermeasures, and why voice authentication needs both
- [AI Agents vs Traditional IVR](https://orbit.devotel.io/en/resources/ai-agents-vs-traditional-ivr): a technical, operational comparison of fixed-menu IVR vs LLM-reasoning AI voice agents, and how to modernize an existing IVR without a rip-and-replace
- [Alternatives for voice and SMS infrastructure — what to consider in 2026](https://orbit.devotel.io/en/resources/alternatives-for-voice-and-sms-2026): API-only self-serve vs one carrier-of-record account — the two shapes voice + SMS alternatives pick between, with six checks that settle the choice
- [Plivo alternatives for SMS and voice — the buyer's guide for 2026](https://orbit.devotel.io/en/resources/plivo-alternatives-sms-voice-2026): the dedicated Plivo-alternatives page — the candidate census (Twilio, Vonage, Telnyx, Sinch vs Orbit's carrier-of-record account) plus the six checks a shortlist applies before naming a vendor, for SMS AND voice on one account
- [Alternatives for voice and messaging in 2026 — the small business buyer's guide](https://orbit.devotel.io/en/resources/alternatives-for-voice-and-messaging-2026-small-business): the voice-plus-messaging slice — seat-licensed licences vs API-only platforms vs carrier-of-record omnichannel, with a six-step decision framework
- [Alternatives for voice, messaging, and AI agents in 2026](https://orbit.devotel.io/en/resources/alternatives-for-voice-messaging-ai-agents-2026): the whole-bundle slice — one integrated account for voice, messaging, and a native AI agent, with the native-vs-bolt-on agent test
- [WhatsApp Enterprise alternatives and WhatsApp Business API alternatives in 2026 — the buyer's evaluation guide](https://orbit.devotel.io/en/resources/whatsapp-enterprise-alternatives-guide-2026): the paired query evaluated two steps (channel first, provider second) — the candidate shapes, published criteria (template pass-through pricing, central consent, official embedded signup, messaging-limit ladder, named network owner), and a step-by-step framework, with handoffs to the ranked comparisons

## Channels

- SMS / MMS — global termination via Devotel softswitch
- Voice — PSTN + SIP, conference, recording, AI agents
- WhatsApp Business (cloud API, BYO WABA optional)
- RCS Business Messaging
- Email — transactional + marketing
- Viber Business Messages (tier-1 + tier-2)
- Telegram, IG/Messenger, LINE, Push, Fax

## AI agents

- Native agent runtime; configure once, deploy on every channel
- Knowledge base + RAG over uploaded docs
- Visual flow builder for deterministic branches
- Human handoff to dashboard inbox
- Voice AI (STT + TTS + LLM) for inbound + outbound calls

## SDKs

- Node.js — `@devotel-orbit/node` (npm)
- Browser/Web — `@devotel-orbit/web` (npm)

## Pricing model

Pay-as-you-go. No monthly fee, no minimums, no contract. Pre-pay
credits, traffic deducts at published per-channel / per-MCCMNC rates.
High-volume tenants negotiate per-MCCMNC rate cards (still PAYG,
just lower rates). Enterprise contract available for SSO, BAA, data
residency, dedicated capacity.

## Contact

- Sales: sales@devotel.io
- Support: support@devotel.io
- Press: support@orbit.devotel.io

## Optional

Legal and compliance documents — skip these for a shorter context; they carry
no product or pricing information. (The /legal/* documents are identical
across locales and publish a single locale-less canonical, so they are listed
here without a locale prefix.)

- [Terms of Service](https://orbit.devotel.io/legal/terms)
- [Privacy Policy](https://orbit.devotel.io/legal/privacy)
- [Data Processing Agreement](https://orbit.devotel.io/legal/dpa)
- [Service Level Agreement](https://orbit.devotel.io/legal/sla)
- [Acceptable Use Policy](https://orbit.devotel.io/legal/aup)
- [Cookie Policy](https://orbit.devotel.io/legal/cookie-policy)
- [Data Deletion Policy](https://orbit.devotel.io/legal/data-deletion)
- [Subprocessors](https://orbit.devotel.io/en/subprocessors): third-party subprocessor inventory
- [Do Not Sell My Personal Information](https://orbit.devotel.io/en/privacy/do-not-sell): CCPA/CPRA opt-out