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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Asterisk, FreeSWITCH, and jambonz vs Managed CPaaS: The 2026 Decision

    Open-source voice stacks hand you the media server, the dialplan, the SIP trunk contracts, the STT/TTS plumbing, the PCI scope, and the on-call rota. Managed CPaaS hands you a bill. This post works the ownership list, the 2026 AI-voice inflection, the TCO math on both sides, and the middle path that keeps jambonz or FreeSWITCH as the media layer while a managed platform carries channels and agents.

    • Asterisk
    • FreeSWITCH
    • jambonz
    • open source
    • CPaaS
    • SIP trunking
    • AI voice agents
    • TCO
    • 2026
  • Orbit Editorial Team

    3CX vs Devotel Orbit (2026): Replacing the SMB PBX

    The 2026 3CX buyer is re-evaluating after ownership changes reshaped on-prem and 3CX Cloud, and the renewal now stacks per-seat subscriptions, SBC licensing for own-carrier trunks, and plugin-era CRM integrations. This comparison works the architecture gap (a PBX call tree versus SIP trunks, flows, and AI voice agents), the cost model (seats and maintenance versus published usage), receptionist and attendant parity, and a migration order that ports numbers before the PBX retires.

    • 3CX
    • PBX
    • UCaaS
    • SIP trunking
    • AI voice agents
    • attendant console
    • number porting
    • migration
    • 2026
  • Orbit Editorial Team

    SIP Trunk Pricing on CPaaS — Channels, Minutes, Regions, and TCO Math

    SIP trunk pricing on a CPaaS platform decomposes into per-channel trunk fees, origination and termination per-minute rates by destination tier, and a failover-and-region multiplier. This post runs the worked TCO equation on a 50-seat mid-market deployment and contrasts the per-minute model with the per-message pricing model on the messaging side.

    • SIP trunking
    • SIP trunk pricing
    • TCO
    • voice
    • CPaaS
    • enterprise voice
    • 2026
  • Orbit Editorial Team

    Migrating from Vonage Video to Devotel Orbit: session, archive, and SIP cutover runbook

    A code-level runbook for the Vonage Video API (TokBox/OpenTok heritage). Map sessions and the session/token pair to Orbit rooms and join tokens, re-host existing archives without re-encoding, move the Vonage SIP interconnect trunks to Orbit SIP, and cut over with a smoke window and a deliberate decommission.

    • Vonage Video API
    • TokBox
    • OpenTok
    • migration runbook
    • video
    • WebRTC
    • RTC
    • SIP trunking
    • CPaaS
  • Orbit Editorial Team

    Orbit vs OpenPhone: a Per-Line SMB Phone App vs an AI-First Omnichannel Platform

    OpenPhone (rebranded Quo) per-line SMB phone app — shared team inbox for calls, texts, and voicemail — against Devotel Orbit's AI-first omnichannel platform, with the /compare/openphone matrix and an FAQ that names the migration runbook.

    • comparison
    • UCaaS
    • OpenPhone
    • Quo
    • AI voice agents
    • omnichannel
    • SIP trunking
  • Orbit Editorial Team

    Self-Serve SMB Onboarding on a CPaaS: From Port-In to First Send, No CSM Required

    Ship 10DLC messaging, SIP voice, an IVR, and Verify OTP with a self-serve template — no customer-success contract required. Composes KYC documents, migration runbooks, BYO-carrier SIP, multi-region failover, and number porting.

    • self-serve onboarding
    • SMB
    • migration
    • 10DLC
    • SIP trunking
    • IVR
    • Verify OTP
    • number porting
    • 2026
  • Orbit Editorial Team

    Multi-Region SIP and Failover Design for Enterprise Voice — What Survives an Outage

    Enterprise voice continuity comes from four layers that each fail independently — trunk failover chains, per-number route fallbacks, webhook fallback URLs, and media-edge proximity. This guide maps each failure domain of a SIP deployment to the control Orbit ships for it, with a design checklist for multi-region rollouts.

    • SIP trunking
    • failover
    • multi-region voice
    • enterprise voice
    • SIP resilience
    • 2026
  • Orbit Editorial Team

    EU PSTN Switch-Off: The National Retirement Phasing Migration Checklist

    European copper retirement runs on member-state schedules, not one EU-wide date — Germany, France, Spain, Italy, the Netherlands, and the Nordics each publish their own second-generation exchange withdrawal windows. This EU-specific runbook walks the tenant-owned checklist: mapping each member-state line inventory, deciding BYO-carrier versus port per country, getting exchange-level notices in writing, and running staged cut-overs ahead of the earliest national window.

    • EU PSTN switch-off
    • copper retirement
    • European carriers
    • national retirement phasing
    • SIP trunking
    • number porting
    • BYO carrier
    • industry news
  • Orbit Editorial Team

    PSTN Switch-Off and Copper Retirement, Explained — What It Demands of Your Telephony Estate

    Regulators and incumbents across the EU and UK are retiring the public switched telephone network — copper access lines replaced by IP-only service on announced timelines. This explainer covers what the switch-off actually is, what copper retirement demands of a tenant's carrier and numbering posture, and the tenant-owned migration checklist for moving to SIP.

    • PSTN switch-off
    • copper retirement
    • SIP trunking
    • BYO carrier
    • number porting
    • industry news
  • Orbit Editorial Team

    Migrate an Avaya PBX estate to Orbit — the runbook

    An Avaya-specific migration runbook for teams leaving premise PBX hardware. The audit normalizes extension-versus-DID behavior into a routing contract, numbers port in staged waves on the LOA and bulk-CSV path, SIP trunks re-home beside or onto the estate, WEM recordings and agent state export before access lapses, and PBX-dependent peripherals (fax, door phones, codec walls) get per-device routes.

    • migration
    • Avaya
    • Avaya Aura
    • Avaya IP Office
    • PBX
    • SIP trunking
    • number porting
    • WEM
    • WFM
    • VEBA
    • contact center
  • Orbit Editorial Team

    SIP Trunking and BYO Carrier for AI Voice — Keep Your Carrier, Gain an Agent

    SIP trunking with bring-your-own-carrier lets an enterprise keep its incumbent carrier and phone numbers while pointing the trunk at Orbit for AI voice agents and programmable voice. This guide covers the tradeoffs, how Orbit ingests customer trunks, failover and latency, and a buyer checklist for when BYO beats bundled telephony.

    • SIP trunking
    • BYO carrier
    • AI voice agents
    • programmable voice
    • enterprise voice
    • 2026
  • Orbit Editorial Team

    Migrate from an Enterprise CCaaS Suite (Genesys, Talkdesk, Five9, NICE CXone) to Orbit

    A step-by-step migration tutorial for teams leaving a per-seat enterprise contact-center platform — audit your queues, IVR, and analytics, port SIP trunks and numbers, rebuild flows and routing on Orbit, cut over AI agents, and validate with a rollback plan.

    • migration
    • CCaaS
    • contact center
    • Genesys
    • Talkdesk
    • Five9
    • NICE CXone
    • ACD
    • SIP trunking

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Blog — Orbit by Devotel