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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Contact center AI assist in 2026: Cresta and Observe.ai vs. Devotel Orbit

    Cresta and Observe.ai sell real-time agent assist, conversation intelligence, and automated QA as software layers that sit on top of your telephony. Devotel Orbit ships the same assist functions inside a platform that owns routing and voice. Here is the row-by-row comparison, the honest carve-outs, and an evaluation checklist.

    • agent assist
    • conversation intelligence
    • Cresta
    • Observe.ai
    • contact center
    • CCaaS
    • quality assurance
  • Orbit Editorial Team

    Call center agent-assist in 2026 — scoring every conversation, not a 2% sample

    Agent-assist used to mean a whisper prompt on 3% of calls. In 2026 it means a quality verdict on every conversation. Here is how scoring-every-call economics change the QA program, what a workable rubric looks like, and where Devotel Orbit runs the loop natively.

    • agent assist
    • quality assurance
    • contact center
    • conversation scoring
    • call center QA

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Blog — Orbit by Devotel