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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Contact center AI assist in 2026: Cresta and Observe.ai vs. Devotel Orbit

    Cresta and Observe.ai sell real-time agent assist, conversation intelligence, and automated QA as software layers that sit on top of your telephony. Devotel Orbit ships the same assist functions inside a platform that owns routing and voice. Here is the row-by-row comparison, the honest carve-outs, and an evaluation checklist.

    • agent assist
    • conversation intelligence
    • Cresta
    • Observe.ai
    • contact center
    • CCaaS
    • quality assurance
  • Orbit Editorial Team

    Best Call-Recording and Voice-Analytics Platforms in 2026 — An Honest Vendor Round-Up

    Eight call-recording and voice-analytics vendors — NICE CXone, Genesys, Talkdesk, Twilio, Gong, CallRail, Observe.AI, and Orbit — evaluated on where the artifact is captured, whether QC is automatic, and whether the recordings resolve onto a customer profile with programmable reads.

    • call recording
    • voice analytics
    • quality management
    • conversation intelligence
    • comparison
    • 2026
  • Orbit Editorial Team

    Customer Journey Path Analytics: Why a Sankey Beats a Conversation List

    What aggregate cross-channel journey paths tell you that per-conversation timelines can't — and how Devotel Orbit's Sankey at /insights/journey-paths surfaces drop-offs, common sequences, and channel handoffs.

    • journey analytics
    • Sankey
    • cross-channel
    • conversation intelligence
    • customer experience
  • Orbit Editorial Team

    Conversation Sentiment Analytics: The Trend Beats the Polarity

    Why aggregated conversation sentiment tells you more than per-message polarity, what Devotel Orbit ships at /insights/sentiment — net sentiment trend, by-channel, by-agent, and resolution-correlated breakdowns — and how it fits alongside contact reasons and topic intelligence.

    • sentiment analytics
    • conversation intelligence
    • customer experience
    • voice
    • WhatsApp

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Blog — Orbit by Devotel